This Privacy Policy explains how Impact Solutions, operating MakhanaMandi (“MMX”), may collect, use, disclose, retain and protect personal and business-related information when you use the MMX platform and services.
Platform
MakhanaMandi
Operator
Impact Solutions
Jurisdiction
India
Scope
This Privacy Policy explains how Impact Solutions, operating MakhanaMandi (“MMX”), may collect, use, disclose, retain and protect personal and business-related information when you use the MMX platform and services.
2. Information We May Collect
Account information
name, email, mobile number, login credentials and role/title.
Business information
Business name, legal name, business type, address, location, registration information and business contact details.
KYC and verification evidence
GST, PAN, IEC, Udyam, APEDA, FSSAI, registration certificates, bank details and other evidence voluntarily submitted for applicable services.
Trading information
listings, enquiries, trade discussions, transaction records, closures, ratings and dispute information.
Technical information
IP address, device/browser information, logs, security events and usage information.
Support information
Support emails, ticket correspondence, support requests, attachments and related communication.
Payment credentials may be processed by payment service providers rather than stored directly by MMX.
How We Use Information
- Create and manage accounts and Business profiles.
- Publish and operate listings and exchange functionality.
- Verify mobile numbers, email addresses, documents, facilities and other evidence.
- Calculate and display MRI and related trust indicators.
- Facilitate legitimate business connections while reducing spam and misuse.
- Process subscriptions, verification services and other purchases.
- Provide customer support and manage support requests and tickets.
- Monitor platform usage and detect fraud, abuse, manipulation and security threats.
- Resolve disputes and maintain transaction and reputation records.
- Improve platform performance, functionality and user experience.
- Comply with applicable law, lawful requests and regulatory obligations.
Some Business information may be intentionally visible to other exchange participants, such as Business name, location, listing information, MRI and specific verification indicators.
MMX may restrict or mask direct phone/email information and provide it through controlled connection workflows to reduce spam, scraping and unsolicited marketing.
Where available, Instant Direct Access allows a requesting Business to establish a connection immediately by spending 2 Connect Credits. The requesting Business pays these credits; the target Business is not charged for accepting this instant connection. A standard connection request remains available for 1 Connect Credit.
Instant Direct Access is controlled by a setting in Business Setup. This setting is enabled by default unless the Business disables it. A Business may turn it off to prevent other Businesses from choosing this instant-connection option. Contact details remain subject to MMX's existing connection and access rules.
MMX may process business evidence, verification status, marketplace activity, transaction history, ratings and conduct records to calculate MRI and related trust indicators.
Verification Evidence
Documents submitted for verification may contain sensitive business information. MMX may provide access to authorised personnel, verification providers or service providers where necessary to perform the requested service, maintain security, prevent fraud or comply with law.
Newly uploaded evidence remains in its applicable review state until independently verified. Earlier verified evidence is not automatically invalidated merely because additional evidence is uploaded.
Customer Support
tawk.to Support, Ticketing & Visitor Monitoring
MMX uses tawk.to as a third-party customer-support and visitor-monitoring service. The visible tawk.to chat widget may be hidden on MMX while the underlying service is used for visitor monitoring and support operations.
Visitor monitoring
tawk.to may process technical and session information such as IP address, browser/device information, visitor identifiers, pages visited and related interaction information.
Customer support
Support communications may be processed through tawk.to to manage enquiries, conversations, customer contacts and support history.
Ticketing
Support emails forwarded to tawk.to may be converted into support tickets. Ticket information may include sender details, message content, attachments and subsequent correspondence.
Third-party processing
Information processed through tawk.to may be processed outside India, including in the United States, subject to tawk.to's applicable privacy and data-protection arrangements.
Important: Visitors may use MMX without initiating a support conversation. tawk.to may still process visitor/session information when its monitoring service is active.
tawk.to's own privacy policy and documentation describe its collection of technical and usage information, cookies and related technologies, as well as its handling of customer support data.
Data Security
MMX will use reasonable technical and organisational measures appropriate to the nature of the information to protect against unauthorised access, alteration, disclosure, loss and misuse.
No internet-based system can guarantee absolute security.
Data Retention
Information may be retained for as long as reasonably necessary for account operation, transaction history, MRI integrity, verification validity, dispute resolution, fraud prevention, security, legal compliance and legitimate business records.
Support records and ticket correspondence may also be retained by relevant third-party support providers according to their applicable retention practices and the configuration of the MMX support service.
Your Choices and Rights
Depending on applicable law, users may have rights relating to access, correction, updating, withdrawal of consent, deletion/erasure and grievance redressal, subject to lawful exceptions and legitimate record-retention requirements.
12. Children
MMX is a B2B commercial platform and is not intended for children. Users must be legally capable of entering into the relevant commercial relationship.
13. Privacy / Grievance Contact
For privacy-related requests or grievances, contact care@makhanamandi.in or write to the operator at the address above.
Governing Law and Jurisdiction
These policies and the use of MMX are governed by the laws of India. Subject to applicable law, any dispute arising out of or relating to MMX, its services or the applicable policy shall be subject to the jurisdiction of the competent courts at Darbhanga, Bihar, India.
14. Policy Changes
This Privacy Policy may be updated as the platform, services, legal requirements and data practices evolve. The latest version will be published on the platform with an updated date.
Official regulatory, legal, and operational policies governing verified participants and agricultural marketplace activities.